***Due to the Coronavirus-related orders issued by NC Governor Roy Cooper, the GCAA office is open on a limited basis. Staff will be available for drop-in visits on Tuesdays & Thursdays and are available by appointment only on Wednesdays. Staff will also be available by phone and e-mail. We thank you for your patience as we play our part in keeping our staff and broader community safe.***


Supporting Renters Impacted by COVID-19

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Support for Mecklenburg and Surrounding Counties' Renters Impacted by COVID-19

Housing providers are committed to supporting residents who are impacted by COVID-19 and need assistance with their housing costs.

Recently, the City of Charlotte and Lending Tree invested $2 million into a fund to provide financial assistance to organizations that support families in need. The COVID-19 Response Fund, administered by the United Way of Central Carolinas and Foundation for the Carolinas, is actively raising money through a public campaign.

Further Recommendations and Reminders for Housing Providers

In addition to working with local leaders, we are encouraging our members and all housing providers to engage in early and regular outreach to their residents. Communication is key to addressing financial, health, and other hardships that can make it difficult to cover expenses like housing costs. As such, we are sharing the following reminders and recommendations for housing providers:

  • Work with your residents on payment plans and agreements and be sure to put them in writing.
  • Waive late fees and other administrative costs over the next 30-day period.
  • Share the latest COVID-19 recommendations and updates provided by Mecklenburg County Public Health and the Center for Disease Control & Prevention
  • Contact your mortgage lender about temporary mortgage relief and federal mortgage assistance to protect your credit, prevent foreclosure, and ensure your rental property remains available and on the market.