***Due to the Coronavirus-related orders issued by NC Governor Roy Cooper, the GCAA office is open on a limited basis. Staff will be available for drop-in visits on Tuesdays & Thursdays and are available by appointment only on Wednesdays. Staff will also be available by phone and e-mail. We thank you for your patience as we play our part in keeping our staff and broader community safe.***


Virtual Leasing 101 Series

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Wednesday, March 17, 2021 at 10:00 AM (EDT) to Wednesday, April 14, 2021 at 11:00 AM (EDT)

Event Details

For new or experienced onsite professionals who want to enhance their leasing techniques!

Four (4) CAPS, CAM, CAS, NALP, CAMT continuing education credits

This four part, Virtual Instructor Lead Training is ideal for team members who are new to the apartment industry and need industry training, as well as managers, assistant managers, and leasing veterans who want to brush up on their leasing/sales skills.

  • Transform E-lead and telephone prospects into virtual leases or excited visitors that lease
  • Understand how to easily uncover needs and wants and gather prospect information
  • Customize your presentation to include virtual demonstrations
  • Learn the difference between preparing a physical presence and a virtual one
  • Properly demonstrate your product; learn the right sequence and staying in control
  • Creating impact through feature/benefit selling
  • Use proven strategies to overcome objections and deal with “tough” personalities
  • Show me the Money! Closing and asking for the deposits
  • Recognize the impact of Fair Housing laws through a recap and federal law overview

Dates: March 17, March 24, April 7 and April 14 

Time: 10am - 11am with login at 9:45am

Cost: $169 Members; $220 Non-Member


Who: Rebecca Rosario, Full House Marketing

Rebecca celebrates more than 20 years in her property management career spanning from a leasing consultant to a regional director. In addition, four years with a major industry publication endowed Rebecca with extensive experience as an advertising and marketing business partner. Rebecca is now President and “Leasing Queen” of Full House Marketing, Inc. ® in North Carolina, with offices in Raleigh and Charlotte. In addition to earning her NALP and CAM designations she teaches NALP, CAM and CAPS modules. She is on the faculty of NAAEI, and a graduate of their Advanced Instructor Training. Rebecca enjoys running, salsa and travel.

For More Information:

Pat Dorcy
Pat Dorcy
Director of Education Greater Charlotte Apartment Association (704)334-9511x104

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