***Due to the Coronavirus-related orders issued by NC Governor Roy Cooper, the GCAA office is open on a limited basis. Staff will be available for drop-in visits on Tuesdays & Thursdays and are available by appointment only on Wednesdays. Staff will also be available by phone and e-mail. We thank you for your patience as we play our part in keeping our staff and broader community safe.***

 

HOW TO BE A MAINTENANCE HERO: Customer Service Do’s and Don’ts

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Tuesday, April 16, 2019
9:00 AM - 1:00 PM (EDT)
6060 Piedmont Row Drive South Suite 575
Charlotte, NC 28287
35 Tickets Remaining

Event Details

By the end of the class you will have learned:

* What Makes Your Residents Smile How to get rave reviews and referrals - Going the extra mile

* How Proper Maintenance Increases ROI: Customer service done the right way increases profits

* Best Practices throughout your day: Proper grounds maintenance, work orders & turnkey the right way

* Preventive Maintenance – The Cause, the effect Preparing for daily, monthly and quarterly inspections,

* New technology for service team members, your property and your residents- Smartphones, Interactive leasing boards and other ideas.

* How to strengthen your technical aptitude, contract negotiations, multi-site supervision skills, budget development, and operations management. This session includes a roundtable discussion lunch.

Bring your top challenges to discuss with your peers!

ABOUT YOUR INSTRUCTOR

Join 20 year industry veteran Donovan DaCosta for an interactive, information filled session on how to up your team's game when it comes to Service Team Customer Service.

 

 

Jerome  Burrell
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Jerome Burrell Service Manager Northwood Ravin
Tim Gaddy
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Tim Gaddy Maintenance Manager Northwood Ravin
18 Other Registered Attendees

For More Information:

Pat Dorcy
Pat Dorcy
Director of Education Greater Charlotte Apartment Association (704)334-9511x104

Lunch and breakfast sponsorships available