Have You Noticed That People Are A LOT These Days?

Have you noticed that people are...how shall we say it politely, A LOT these days?

Are you struggling with residents, prospects, co-workers, boss, or your mom?
Is dissatisfaction costing you prospects, resident renewals, and employee turnover?

If you feel overwhelmed by workplace tensions and customer expectations that are higher than ever, you’re not alone.

In this session, Kara and Virginia will put today’s high-stress work environment into perspective by leveraging the most recent data on multifamily customer and associate satisfaction. Get ready for an insightful and spirited presentation that will leave you armed with practical strategies for creating the best possible encounters with everyone you interact with, helping you safeguard your resident and employee relationship, as well as your bottom line.

· Identify at least three key factors contributing to increased customer and employee expectations in the multifamily housing industry.

· Examine recent data on multifamily customer and associate satisfaction to understand current trends and challenges.

· Develop a minimum of five practical strategies for improving interactions with high-maintenance residents, prospects, and co-workers.

· Analyze both the cost savings and revenue protection value of enhancing resident retention and reducing employee turnover through a focus on satisfaction.

GCAA Events
Registration must be made by the published deadline.
No-shows & late cancellations are responsible for payment. 

Cancellation
Must be received 72 hours in advance membersvcs@greatercaa.org

NAA Credential Courses
Cancellation (in writing) at least 14 days before the initial scheduled class to membersvcs@greatercaa.org

Questions
Director of Education Melody Adames melody@greatercaa.org