CALP: Certified Apartment Leasing Professional

Invest in your career and grow within your industry!

Earning CALP (Certified Apartment Leasing Professional), your first industry credential, signals to an employer your commitment to a career in residential property management. The program is ideal for all leasing professionals who seek a refresher on leasing techniques or who have recently joined the industry and want to learn more while acquiring their experience. Earning NALP, your first industry credential, signals to an employer your commitment to a career in residential property management.







Curriculum Includes:

  • Relevant Laws and How to Apply Them
  • Why your Competition Matters
  • Sales Process & Building Relationships
  • Effectively Meeting the Needs of Your Residents
  • Marketing & Maintaining your Community
  • Bringing in New Residents
  • Market Analysis for Leasing Professionals 

You'll learn about:

  • Using technology to generate traffic
  • Measuring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Researching the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Creating effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Preparing prospects for the next steps in the rental process
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market analysis

About your instructor: Rececaa Rosario, NALP, CAM, NAAEI Faculty &ApartMentor

Rebecca celebrates more than 20 years in her property management career spanning from a leasing consultant to a regional director. In addition, four years with a major industry publication endowed Rebecca with extensive experience as an advertising and marketing business partner. Rebecca is now President and “Leasing Queen” of Full House Marketing, Inc. ® in North Carolina, with offices in Raleigh and Charlotte. In addition to earning her NALP and CAM designations she teaches NALP, CAM and CAPS modules. She is on the faculty of NAAEI, and a graduate of their Advanced Instructor Training. Rebecca enjoys running, salsa and travel.


To obtain your CALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role.
  • Completion of seven (7) NALP courses including completing the Market Survey presentation (totaling 25 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Don’t wait another minute! Take this valuable step toward your future today. We guarantee you’ll see your role in this industry in a whole new way and feel more certain about your personal contribution than ever before!

CALP WILL BE OFFERED ONLY ONCE IN 2021.  Direct questions to

The CALP Virtual Schedule Includes Orientation and Review Session
Dates: May 18, May 25, June 1, June 8, June 15, June 22

May 18: 9:30-10:30 AM

May 25, June 1, June 8, June 15: 9:30am  - 2:00 pm 

June 23: 9:30-11:30 AM


This is a virtual offering via Zoom.  Invites will be shared by the instructor. 

 A computer with a camera will be required to attend. 


$449 for GCAA Members

$689 for Non-Members

Payment Policy

Tuition must be paid in full 2 weeks prior to the class start date. 

GCAA Members may take advantage of the Easy Pay Installment Plan, which breaks your tuition for CALP into 4 payments. Please email Lonnie Harris for additional details.

High School Student & Veteran Discount: GCAA offers 15% off to high school, college students and Veterans. 

Cancellation Policy

No Cancellations & No Refunds will be available for any NAAEI Credential courses.                    No-shows will be responsible for full tuition.                                                                                 

Late registrants (up to 3 days prior to class) will incur a $50 fee for rush shipping of course materials.

Registration Deadline

Two weeks prior to the start of class.


"Earning my NALP became more than just going to class, it became a goal that I wanted to see to the end. Everything I learned from the instructors I shared with my team to help us grow. This course was very helpful in my current job and will be in my future endeavors as well."

- One of GCAA's recent NALP Designation recipients


A proctored, closed-book, online exam is conducted at the conclusion of the coursework; the online exam can be taken with a Live Online Proctor (LOP). The CALP comprehensive online exam has 120 questions and is 2 hours. The cost to retake exam (a failed exam) is $60.


Students ready to schedule their exam  must  log onto the Castle scheduling site after completing coursework.

Advance notice is not required to schedule exams being taken via LOP.  Candidates who are rescheduling their canceled or failed exams will follow the same scheduling instructions. Retake and reschedule fees are as follows:

Fees to retake a failed exam are as follows:

  • CAM and CAPS -- $100
  • CAS, IROP -- $60
  • CAMT -- $55         
  • CALP --$60
  • Micro-credentials -- $50

These fees will be charged to the candidate upon login to the scheduling site. The seven-day waiting period between exam retakes remains in effect.