From Rude to Resolution – Communication Strategies that Diffuse and Resolve
* Registration open until 1/23/24 at 2:00 PM (EST)
Event Details
From Rude to Resolution
Communication Strategies that Diffuse and Resolve Webinar
· January 24, 2024
· 2 pm - 3 pm
"Why you gotta be so rude?"
Most everyone has been the recipient of rude behavior, whether through email, text, or in person, and uncivil communication is on the rise. Research from the Harvard Business Review shows that rudeness is rampant in the workplace. Just a few years ago, about 50% of employees said they were treated rudely at work at least once a month. Today, that number has spiked to 76%! How do we effectively serve and address residents whose belittling, insulting, and ranting are directed at us and our teams? It’s time we learn to effectively diffuse this behavior and take a conversation from rude to a successful resolution.
You and your teams will learn:
- Assertive versus aggressive communication techniques
- Specific language designed to diffuse and re-direct
- Active listening and empathy skills
- When to acknowledge and when to apologize
- How to prepare/remain in control during confrontation
- How to calm down after negative behavior has affected you
Join Lori Snider and the Webinar Wednesday Team To Go From Rude to Resolution!
About Lori Snider
Lori Snider is a mental health advocate, leading multifamily marketing specialist, learning and experience expert, and she is currently serving as head of Learning and Team Experience for RedPeak. At RedPeak, Lori is providing strategic educational and recruitment direction for the entire company while overseeing all facets of the team member experience. In her 30 years of multifamily experience Lori spent 15 years running her own successful company as an educator, platform speaker, and experience management consultant. She has leased apartments, worked as a marketing director, launched a rental publication, co-founded a boutique marketing and design firm, and executed marketing strategies for a myriad of product types throughout the country.
Cancellations must be received in writing 72 hours in advance to membersvcs@greatercaa.org in order to qualify for a refund. No shows will be responsible for payment.