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Leasing Essentials
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Leasing Essentials

All the most vital leasing basics!

When: September 7, 2017
9:00 am - 5:00 pm (registration from 8:30 am)
Where: GCAA Career Development Center
6060 Piedmont Row Drive South
Suite 575-A
Charlotte, North Carolina  28287
United States
Presenter: Tami Fossum, Mindy McCorkle, and Mike Rinaldo
Contact: 704-334-9511 x102

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This program will be led by apartment industry experts Tami Fossum, CAPS; Mindy McCorkle, CAM, CAPS; and Mike Rinaldo, CAM, CAPS. The course content is ideal for team members who are new to the apartment industry and need industry training. It’s also great for those experienced team members who are in need of a refresher or who have recently chosen a career in the apartment industry (for example, leasing consultants, groundskeepers, bookkeepers).

 BREAKFAST and LUNCH are included with your tuition!

What this full-day class will cover: 
  • Fair Housing: What’s Your Role? The protected classes and how to prevent discrimination, intercultural communications
  • The Steps of Leasing: What to do when a customer...calls, appears, objects, commits, & follow-up procedures
  • Keeping the Spotlight on the Customer: Expectations, the value of accurate service requests, managing resident complaints
  • Are you a Team Player?
  • Dealing with Difficult Residents 

Speaker Bios

Mindy McCorckle, CAM, CAPS
Enhancement Talent Development

Mindy McCorkle is the owner and CEO (Chief Enhancement Officer) for Enhancement Talent Development, LLC,  which provides customized training programs, seminars, customized curriculum, keynote presentations, team building events, and a myriad of other services. Mindy has decades of experience in management, sales, operations, and leadership. Her specific areas of focus include training, marketing, policy and procedure revision and implementation, recruiting, vendor relations, sales effectiveness, and motivating associates.

Mindy served on the Board of Directors for the Greater Charlotte Apartment Association for more than a decade (President 2006), serves on the Apartment Association of North Carolina Board of Directors, and currently serves as Immediate Past President of the Piedmont Triad Apartment Association Board of Directors (President 2012-2013).  She has a long list of awards but is most proud of being named the NAA’s Designate of the Year in 2006 and being inducted into the GCAA’s prestigious Education Hall of Fame in 2012. Mindy has served as an instructor for apartment associations across the state since 1997, teaching virtually every module of the NAAEI’s Professional Designation Programs. Mindy was voted the GCAA's 2016 instructor of the year.

  Mike Rinaldo, CAM
Northwood Ravin

Mike Rinaldo has been in the industry since 1998 and is currently the Director of Training for Northwood Ravin. He received his CAM designation in 1999 and his Advanced Instructor Certification in 2007.  Mike has been very active with the GCAA over the years. He is a returning board member, was Chairman of the Green Committee in 2012 and 2013, and has served on the Education Advisory Council since 2005.  Mike has been an active instructor with the GCAA having taught CAM and NALP classes in addition to the yearly offering of the Leasing Essentials class. Mike won the GCAA Volunteer of the Year in 2008 and was our Instructor of the Year in 2013.  In 2015, Mike will begin his 2-year term as President of the Education Foundation and Chairman of the Education Advisory Council.
  Tami Fossum, HCCP, CAPS
GEM Management

Tami Fossum joined GEM’s management team in August of 2016. Tami has been in the multi-family industry since 1989. During her career, Tami has overseen thousands of units with extensive experience in conventional and affordable apartments. She holds her Certified Apartment Portfolio Supervisor (CAPS), Certified Property Manager (CPM) and Housing Credit Certified Professional (HCCP) designations, as well as her Real Estate Broker’s licenses in North Carolina and Salesman’s License South Carolina.

Tami has been actively involved in the Greater Charlotte Apartment Association (GCAA) since 1993, serving as its’ President in 2010 and 2013-2014 President of the GCAA’s Education Foundation.  She has been blessed to win numerous awards through the GCAA including being a recipient of the Instructor of the year award. Tami has actively severed at a committee level for National Apartment Association (NAA) since 2009 and is a current National Apartment Association Education Institute (NAAEI) board member.  She is an Adjunct faculty member for Rio Salado community college for their property management program and an NAA faculty member and subject matter expert.  In 2008, she was NAA’s Professional Designate of the year.

CECs: 6.5
COST: $130 GCAA Members; $170 Non-Members
RSVP: Click "Register" above or call 704.334.9511 x102
Deadline to make or cancel a reservation is 5 pm on 9/5/17

Breakfast Sponsor, Carolina Poo Prints
Lunch Sponsor, The Liberty Group