This highly successful and popular program will make you think, laugh and ponder. You will learn about human behavior and what drives our decision-making. This research-based seminar continues to be a crowd favorite. It’s a “can’t miss” program for every sales and leasing team.

According to the Harvard Business Review, we base our purchasing decisions on whether or not we like the sales rep 78% of the time! And according to the NMHC, the average apartment community has a closing ratio of 27%. Well, this seminar has the solution!

• Meet the four basic human temperaments
• Learn how to get each of them to like you and want to do business with yo
• Become a leasing expert by learning how to “Tame the Temperament” of every prospect!
• Learn to greet, tour and close like a pro no matter what your prospect’s temperament!

About your seminar leader, Bill Nye:
Bill has addressed audiences all over the United States and is a 4-time presenter at the NAA's annual Education Conference. He holds a Ph.D. in Social Psychology from Duke University and had a nine-year career in the US Air Force. His experience in the multifamily industry includes working as a maintenance director, property manager, and regional property manager.

Date: July 23rd, 2008
Time: Registration - 8:30 am; Breakfast/Program: 9:00 - 12:30 am
Place: Mahlon Adams Pavilion at Freedom Park, 2435 Cumberland Avenue, Charlotte
Cost: $75- GCAA Members; $95 - Non-Members
Save $10 per attendee by registering at least 7 days prior to scheduled event!
CECs - 3.5

REGISTER NOW!

"Going Green" Breakfast/Panel Discussion

Join GCAA and our panel of Green Building Experts for an important information session:

GOING GREEN: How Apartment Owners and Developers Can Get on Board

Featured panelists to include:

Nate Kredich: a veteran residential construction executive who currently serves as Vice President for Residential Market Development for the U.S. Green Building Council (USGBC), where he oversees USGBC's LEED for Homes program.

Desiree MacSorley: a founding partner of Design Resource Group, a professional consulting firm headquartered in Charlotte, North Carolina. Desiree has over 20 years of experience in all aspects of landscape architecture, land planning and urban design.

Kim Reitterer: a principal at Elm Engineering, Inc., the first company in the Charlotte area to focus solely on sustainable engineering and commissioning. Kim is an award winning lighting designer and has given presentations on both a local and national scale for lighting, sustainability, and power systems.

Jenny Vallimont: As Crosland, Inc.'s new Manager of Sustainability, Jenny identifies best practices and innovative sustainability applications and assists teams across all product lines in implementing green aspects into projects.

Mark Smith: owner and President of Environmental Design Landscape, Mark has over 23 years of experience in the landscaping industry and holds both CLP and CPP designations. He is currently serving on GCAA's Board of Directors and Government Affairs Committee.

This program includes a full breakfast buffet.

Date: July 29th, 2008
Time: Registration - 8:30 am; Breakfast/Program: 9:00 - 11:00 am
Place: Marriott SouthPark, 2200 Rexford Road, Charlotte
Cost: $40- GCAA Members; $50 - Non-Members

Apartments 101

Sponsored by ForRent.com

This program will be lead by seasoned industry leaders who have all graduated from the National Apartment Association Education Institute's Advanced Instructor Training. They include:

• Mike Rinaldo, Riverstone Residential Group
• Tami Fossum, Blue Ridge Property Management
• Mindy McCorkle, Crosland

Course content is ideal for team members who have been in the apartment industry for one year or less, who need industry training, and/or who are interested in pursuing a career in this industry. For example: leasing consultants, groundskeepers, bookkeepers, etc.

Topics to be discussed in detail will include:

• starting a multifamily career
• the steps of leasing
• keeping the spotlight on the customer
• fair housing basics
• safety issues
• Seminar will conclude with a Question & Answer Session

Date: August 20th, 2008
Time: Registration - 8:30 am;
Breakfast/Program: 9:00 - 4:30 pm
(Lunch "on your own" from 11:45 am - 1:00 pm, or feel free to bring your lunch. A microwave and refrigerator are available for your convenience.)
Place: GCAA Education Center, 2101 Rexford Rd., Suite 330-E
Cost: $115- GCAA Members; $140 - Non-Members
Save $10 per attendee by registering at least 7 days prior to scheduled event!
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Attendees will receive a certificate of completion suitable for framing.

REGISTER NOW!

Landlord & Tenant Law in NC &
The New AANC Lease Agreement Explained

Session 1: 9am - Noon
Landlord & Tenant Law in North Carolina
Sponsored by Resident Data
You've got questions; we've got answers! This is your opportunity to learn the legalities of operating your property over the next twelve months. The laws in our industry are ALWAYS changing; come hear the specifics form an attorney who is highly respected in our region.

Instructor: Chris Loebsack of Caudle & Spears, PA
Chris is an attorney who specializes in the areas of landlord/tenant law, construction litigation, personal injury litigation, general business litigation, environmental law, and employment law. Chris is a graduate of Duke University School of Law and Clemson University. He is an active instructor for GCAA's CAM and CAPS programs.

Session 2: 1:30pm - 4:30pm
The New AANC Lease Agreement Explained
Sponsored by Superior Fitness
Users of the AANC Lease Agreement will be excited to know that the document is scheduled for revision in the summer of 2008. Come learn what aspects of the lease have changed with detailed explanations from the attorney who will have authored the revisions. This session will include plenty of time for attendees' questions. Revisions to the AANC's companion publication, The Legal Handbook, will also be covered.

Instructor: Will Brownlee of Brownlee Law Firm
Will is the owner and principal of Brownlee Law Firm in Raleigh, NC. His firm specializes in landlord-tenant law and related issues. Will is a graduate of NC Central University and The Citadel. He is active in both the Triange and Greater Charlotte Apartment Associations. He has often been an instructor for NAAEI Designation Courses at GCAA and authored the most recent editions of the AANC's Lease and Legal Handbook.

Date: September 24th, 2008
Time: See two session times noted above; register for one or both!
Place: CPCC Harris (formerly "West") Campus, 3210 CPCC West Campus Drive
(off of Morris Field Drive)
Cost: $65 per session- GCAA Members; $85 per session - Non-Members
Save $10 per attendee by registering at least 7 days prior to scheduled event!
CECs - 3 per session

REGISTER NOW!

GCAA is pleased to offer its very first
RENT vs. BUY WORKSHOP
presented by Jennifer Moran, HHHunt

This unique and comprehensive training session has been developed to assist property management professionals to effectively discuss the benefits of renting by educating them with all the facts.

Now more than ever it is the responsibility of rental housing providers to educate prospective and current residents about their housing options.

Most consumers have the perception that renting is “throwing money away” and that the only safe investment is real estate. While homeownership may be a good option for some, it is not necessarily the best choice for everyone.

What you’ll cover:

• Key factors to discuss with consumers and terminology used in the home buying process.
• The difference between standard and itemized deductions and how the consumer’s income affects the amount of taxes due.
• How to calculate whether a mortgage interest deduction is truly a benefit to your consumers.
• What’s required, monetarily, to own a house and the many maintenance needs of homeownership.
• How costs may outweigh tax savings and investment potential of homeownership.
• The definition and nature of liquid assets, the risks associated with any investment, and how interest rates affect investments.
• The wants and needs of consumers and how convenience and time savings is quickly becoming the main reason why people rent.
• The impact of today’s job market on consumers’ decision to rent rather than buy.

Once you’ve completed this workshop, you’ll be able to effectively discuss the benefits and detractions of homeownership with anyone who says, “I have to buy a house.”

More on your workshop leader: Jennifer S. Moran
Ms. Jennifer S. Moran serves as Regional Property Manager with HHHunt, a Real Estate Developer and Owner based in Blacksburg, VA. She oversees apartment operations for North Carolina Region of the Property Management Division. Ms. Moran began her career in Property Management in 1990, upon completing a Bachelor of Arts degree in Communication Studies at the University of North Carolina in Chapel Hill. From 1990 until 2001, she worked for Summit Properties as a Leasing Consultant, Property Manager and Regional Property Manager. In 2001, Ms. Moran joined the HHHunt Team. Her contributions to the organization include the successful development, delivery and stabilization of new product into markets in North Carolina. Jennifer resides in Cary, NC with her husband Rob.

Date: October 7th, 2008
Time: Registration - 8:30 am; Breakfast/Program: 9:00 am - 1:00 pm
Place: GCAA Education Center, 2101 Rexford Road, Suite 330-E
Cost: $70- GCAA Members; $85 - Non-Members
Save $10 per attendee by registering at least 7 days prior to scheduled event!
CECs - 4