NAA Courses

National Apartment Association (NAA) courses allow you to earn designation in your field. These valuable courses increase your knowledge, certify your credentials and provide you with the education to move your career forward.

For Individual Course Details,
click on any designation listed below:
NALP - Nat'l Apartment Leasing Professional
CAM - Certified Apartment Manager
CAPS - Certified Apartment Property Supervisor
CAMT - Certified Apartment Maintenance Technician
CAS - Certified Apartment Supplier

Listed below are the NAA Course offered by GCAA.
For information on our INSTRUCTORS, click here.
For further information, please contact JoAnna Dougan at
704-334-9511 x22 or joanna@greatercaa.org.

NEW! INCENTIVE PROGRAM for GCAA Members:
Take advantage of 25% off pricing for designation programs marked with an "*".
To qualify, simply register two employees from the same company at the same time in at least one NAAEI Designation program each. This is valid for different designations and different course dates, provided they commence in 2008 and are paid for within 30 days of registration. Cancellations: if a valid cancellation is received and results in less than two registrants, an ivoice will be sent to the existing registrant for the additional 25%. All other registration / cancellation rules apply (see registration form).

TESTIMONIALS:

“I have been in the industry over 12 years and I am STILL learning. The NAA courses have helped me gain a better understanding of the industry as a whole. I have used the knowledge gained in the classes to help better myself, my fellow associates and my company. I still keep in touch with my former classmates to share ideas and market information.”
Marcie Williams, CAM, CAPS, Regional Manager, Real Estate Investments,
Camden Properties Trust

“I had been on site for 12 years, starting as leasing consultant and ending as community manager. I can say without a doubt that the CAM course is an unbelievable “how to” course for managers that covers every single topic possible (many that I was not even familiar with). This educational opportunity should absolutely, positively NOT be missed if you expect to be among the best performing, most knowledgeable managers in today’s market.” Kele M. Little, CAM

“Over the years as a member and friend of the Charlotte Apartment Association, I have observed managers, leasing agents and technicians in the property management field who have taken advantage of the GCAA training and education. All have advanced in their respective fields and many have become today’s leaders in the industry. Thus the educational emphasis of the GCAA has born great fruit in the lives and occupations of the end users. It has also had a positive affect on the industry and association by providing a training ground for future leaders. Both of these benefits seem to be directly attributable to the education and growth of professionalism in our market and in the industry as a whole.”
Steve Ross, CAS, Regional Vice President, Coinmach

NATIONAL APARTMENT LEASING PROFESSIONAL

Increase your effectiveness by enhancing your knowledge of the multifamily industry and the career you have chosen. The NALP (National Apartment Leasing Professional) curriculum is focused on the needs of the property leasing consultant and the contribution this professional makes to the successful property. In class, you will gain a new understanding of the many roles you serve to support the management function at your property. At the same time, you will have a new opportunity to share your experiences with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.

Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments. The program is ideal for all leasing professionals who seek a refresher on leasing techniques or who have recently joined the industry and want to learn more while acquiring their experience.

• Keys to Success - job responsibilities, goal setting, teamwork, market & product knowledge, time management
• Leasing and the Internet - traffic tracking, collateral materials, leasing tools, maximizing online advertising, promoting your web address, phone prospects & the internet
• Leasing Demonstrations & Resolving Objections - demonstrating skills, conducting the tour, safety, fair housing, resolving objections, closing techniques
• Legal Aspects - fair housing laws, complaint filing, discrimination, pro- hibited practices, protected classes, testers, fair housing resources, ADA
• Rental Policies and Procedures - policies, application verification, processing checklist, lease preparation & signing, law of contracts, move in process, resident relations
• Telephone Presentations - effective phone skills, active listening, etiquette, objectives, initial leasing questions, taking service requests, identifying needs, handling irate callers
• The Leasing Interview & Qualifying Residents - importance of first impressions, curb appeal, understanding reasons for moving, taking the lead, the leasing notebook, greeting prospects, the leasing interview

Don’t wait another minute! Take this valuable step towards your future today! We guarantee you’ll see your role in this industry in a whole new way and feel more certain about your personal contribution than ever before!

Next Course: Spring 2009
WHEN: Exact dates TBA
WHERE: GCAA Education Center, 2101 Rexford Rd., Ste. 330E
Cost: $365* Entire Course (GCAA Members)
$435 Entire Course (non-members)
This course will only be offered ONCE annually.
Click here for a printable registration form.

CERTIFIED APARTMENT MANAGER

Increase your effectiveness by enhancing your knowledge of the multifamily industry and the career you have chosen. The CAM (Certified Apartment Manager) curriculum is designed to maximize the experience of the on-site professional and clear the path for growth and recognition. In class, you will gain a new understanding of the challenges you frequently face. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level. This course is ideal for leasing professionals, assistant managers preparing for a promotion, new on-site managers or managers who want a comprehensive refresher course.

CURRICULUM

• Fair Housing - laws, case studies, protected classes, ADA, advertising & fair housing, complaint process, management practices, compliance, resident screening, government housing, and more
• Marketing - marketing plans, tools, research, advertising, do’s and don’ts, fair housing considerations, strategies, public relations, personal selling, community image, plan implementation, measuring success, and more
• Risk Management - risks, hazards, crime prevention, resident education, safety, OSHA, lockout/tagout program, bloodborne pathogens, exposure control, recordkeeping, emergency plans, minimizing risk, insurance, and more
• Financial Management - investment objectives, measuring performance, forms of ownership, loan terminology, adding value to investment, rent collection, controlling expenses, mathematics review, financial statements, budget preparation, extrapolation and annualization, property valuation, and more
• Management for Residential Issues - customer service, service requests, occupancy management, safety and security via crime prevention, emergency management, resident relations, releasing resident information, rules of entry, and more
• Human Resource Management - employment law including FCRA, ADEA, ADA, FLSA, OSHA, ERISA, IRCA, NLRA, WARN, FMLA, COBRA, HIPAA & others, employment practices, job descriptions, interviewing, evaluating, payroll, training/supervision, professional development, employee management, termination, unemployment compensation, and more
• Legal Responsibilities - elements of a contract, managers as employers, working with contractors, vendors, and service agents, occupancy management as it relates to the lease agreement, evictions, property maintenance and resident security, right of entry and privacy, handling disputes, and more
• Property Maintenance for Managers - building a team approach, hiring maintenance technicians, using contractors, the bidding process, contracts, interior/exterior maintenance, inspections, managing inventory, preventive maintenance, monitoring progress, retrofitting and conservation, maintenance/resident safety, OSHA, EPA, emergencies, safety inspections, and more

NEXT COURSE - Fall 2008 Session: October 8 - December 10 (Wednesdays Only)
WHEN: Wednesdays, 9 am - 5 pm on the days noted above
WHERE: GCAA Education Center, 2101 Rexford Rd., Ste. 330E
Cost: $835* Entire Course (GCAA Members)
$990 Entire Course (non-members)
Click here for a printable registration form.

CERTIFIED APARTMENT PROPERTY SUPERVISOR

Increase your effectiveness by enhancing your knowledge of the multifamily industry and the career you have chosen. The CAPS (Certified Apartment Property Supervisor) curriculum is focused on the needs of the multi-property supervisor who may report to one or more owners or have properties in more than one state. In class, you will gain a new understanding of the challenges you face most frequently. You will also have the opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.

Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments. The programs are ideal for multi-site supervisors and on-site managers who aspire to take the next step to portfolio supervision.

CURRICULUM

• Marketing - February 26, 2008
• Risk Management - March 11, 2008
  
• Property Evaluation, Acquisition, and Renovation - April 15, 2008
• Financial Management - May 6, 2008
• Adding Value with Technology - ONLINE COURSE - can be taken at any time
• Human Resource Management - 2009
• Legal Responsiblilites - 2009
  
• Property Maintenance - 2009
  

Don’t wait another minute! Take this valuable step towards your future today! We guarantee you’ll see your role in this industry in a whole new way and feel more certain about your personal contribution than ever before!

NEXT COURSE. . . .
WHEN: 4 modules per year, see above for details;
each module is a full-day class (9:00 am - 5 pm)
WHERE: GCAA Education Center, 2101 Rexford Rd., Ste. 330E
COST: $625* annually for 4 modules or $185/module (GCAA Members)
$725 annually for 4 modules (non-members)
Click here for a printable registration form.

CERTIFIED APARTMENT MAINTENANCE TECHNICIAN

Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals, or as a refresher for the veteran employee; it will give these team members the knowledge and tools necessary to run an effective maintenance program.

Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. At the same time you will build partnerships and network by working on group activities and assignments. The program is ideal for all service team members who frequently serve as the first point of contact for new and continuing residents.

• Overview of Apartment Community Maintenance
• Fair Housing
• Personal and Property Safety
• Customer Service
• Basic Plumbing Repairs and Replacements
• Appliance Introduction and Preventive Maintenance
• HVAC Introduction and Preventive Maintenance
• Basic Electrical Repairs and Replacements

** CAMT Course Schedule & Curriculum Update:
The CAMT Course is currently being updated by NAA. Once the new curriculum has been completed and approved, GCAA will schedule another CAMT Session. The course will not be offered in 2007.

CERTIFIED APARTMENT SUPPLIER

Suppliers are important liaisons to the multifamily housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The course is ideal for new salespeople as well as for veterans of the industry!

• Management for Residential Issues Required
• Financial Management Required
• Risk Management Required
  
  Plus any ONE of the following electives:
  
• Marketing
• Human Resources
• Maintenance
  
• Fair Housing
• Legal Issues
  
  When: Courses are offered in conjuction with the CAM sessions. (see schedule above) Contact the GCAA at 704-334-9511 x22 for a specific schedule based on your selected elective. Classes will be held on Wednesdays from 9am - 5pm each day.
  Location: GCAA Education Center, 2101 Rexford Road,
  Suite 330-E
  Cost: $450 for the entire course (GCAA members)
  $550 for non-members
  
  Click here for a printable registration form.
  

There are specific requirements for each designation that must be met in order to obtain the designation.

You can take the course prior to meeting the experience requirement. Once you’ve met all the requirements, you will obtain your designation. Certain time limits apply and additional extension fees can be paid, if more time is needed.

NALP:
Candidacy requirements include completion of the NALP Curriculum, successful passing of module exams (score 70 or above), successful passing of oral presentation and six months of apartment industry experience.

The candidate has one year to complete the program.

CAM:
Candidacy requirements include completion of the CAM Curriculum, successful passing of module exams (score 70 or above), successful passing of the Community Analysis, and one year of apartment industry experience.

The candidate has two years to complete the program.

CAPS:
Candidacy requirements include completion of the CAPS Curriculum, successful passing of module exams and final exam (score 70 or above), must complete and earn 500 points from the CAPS Designation Application, and two years of multi-property management experience (CAM, ARM or RAM designates may use their designations in good standing along with two additional years of industry experience to fulfill the CAPS experience requirement).

The candidate has two years to complete the program.

CAMT:
Candidacy requirements include completion of the CAMT Curriculum, successful passing of module exams (score 70 or above), and one year of apartment industry experience.

The candidate has two years to complete the program.

CAS:
Candidacy requirements include successful passing of each module exam (score of 70 or above).

Candidates must complete the program in a single session.

NAA-COURSE INSTRUCTORS for the GCAA:

PARTICIPATION
Employees of the following GCAA Member companies
have taken NAA courses at the GCAA:

ALLIANCE MGMT., ALLIANCE RESIDENTIAL, ARBORGATE APTS., BLUE RIDGE PROP. MGMT., BNP RESIDENTIAL, BROOKSTONE APTS., BROWN INVESTMENTS, CAVALIER MGMT., CHARTER PROPERTIES, CLARION REALTY SVCS., CORNERSTONE, CROSLAND, CWS APARTMENT HOMES, DAVID DRYE CO., EASLAN MANAGEMENT , EQUITY RESIDENTIAL, FIRST GROUP MGMT., GRUBB PROPERTIES, HANOVER CO., HIGH ASSOCIATES, SC MANAGEMENT, J.S PROCTOR CO., LERNER & CO., MARSH PROPERTIES, NORTHLAND INVESTMENT, PROS, RAM PARTNERS, REGEN TAG I, LLC, SCHAEDLE WORTHINGTON, SENTINEL REAL ESTATE, SOUTHWOOD REALTY, ST. PETERS HOMES, SUMMIT PROPERTIES, TOWN & COUNTRY MGMT., TRADITION, LLC, TRAMMELL CROW RESIDENTIAL, WESTDALE ASSET MGMT.