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Bridging the Gap: Onsite Team Communications
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Bridging the Gap: Onsite Team Communications

When: Feb. 28th
9am to 12pm (registration begins at 8:30am)
Where: GCAA Career Development Center
6060 Piedmont Row Drive South
Suite 575
Charlotte, North Carolina  28287
United States
Presenter: Mark Cukro
Contact: 704-334-9511 x102

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Recommended for ALL onsite employees: both leasing office and maintenance teams!

Learn how to get everyone on the same page when it comes to service expectations within onsite teams. This fun and engaging session will provide real-life scenarios and solutions which will increase resident satisfaction. Participants will learn techniques for reducing inter-office stress, improving communications, expediting service delivery, and increasing team morale and performance!

About our speaker: Mark Cukro is a leading resource in the field of service team development and has given hundreds of presentations specific to apartment industry professionals, including management teams at every level. Prior to forming Service Team Training, Mark was the Director of Service Team Development for Colonial Properties Trust, Inc. His certifications include CAPS, CAMT1, CAMTII, EPA Proctor for HVAC/CFC 608 and 609 Certifications. As a member of the National Apartment Association faculty, he was instrumental in developing the NAAEI's CAMT Program.

Buy one get one free! Leasing team member attendees can bring a maintenance team member for free. Please email for details.

To RSVP click "register" above or phone 704-334-9511 x102

  • GCAA Member cost: $99.00
  • Public rate: $115.00

Breakfast sponsored by Marietta Drapery & Window Coverings.

RSVP/Cancellation deadline is noon on 2/26
CECs: 3